This Privacy Policy describes how Zeylona Travels (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zeylonatravels.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services to you:

  • **Personal Information You Provide to Us:** This includes information you directly provide when you book a tour, inquire about a package, subscribe to our newsletter, or contact us. This may include:
    • Name, email address, phone number, postal address.
    • Passport details (for booking international travel services).
    • Date of birth, nationality.
    • Payment information (credit/debit card details, bank account information).
    • Dietary restrictions, medical conditions, or special requests relevant to your travel.
    • Emergency contact information.
  • **Information We Collect Automatically:** When you access our Services, we may automatically collect certain information about your device and your interaction with our Site. This may include:
    • IP address, browser type, operating system.
    • Referring URLs, pages viewed, time spent on pages.
    • Device identifiers, cookies, and other tracking technologies.
  • **Information from Third Parties:** We may receive information about you from third-party service providers (e.g., payment processors, analytics providers) or partners (e.g., hotels, airlines) when necessary for providing our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Services, including processing your tour bookings and inquiries.
  • To communicate with you, including sending booking confirmations, updates, and promotional materials.
  • To personalize your experience and offer tailored tour recommendations.
  • To process payments and prevent fraudulent transactions.
  • To improve our Site and Services, understand user behavior, and analyze trends.
  • To comply with legal obligations and enforce our terms and conditions.
  • To ensure your safety and well-being during your travels (e.g., sharing relevant medical information with tour guides or emergency services if necessary).

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • **Service Providers:** With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, data analysis, marketing, customer service, accommodation providers, transport operators).
  • **Legal Compliance:** When required by law, subpoena, or other legal process, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.
  • **Business Transfers:** In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • **With Your Consent:** We may share your information with your consent or at your direction.

4. Your Rights and Choices

You have certain rights regarding your personal information:

  • **Access and Correction:** You may request access to the personal information we hold about you and request corrections to any inaccurate or incomplete data.
  • **Opt-Out of Marketing:** You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
  • **Cookies:** Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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