ZEYLONA TRAVELS

Privacy Policy

Last Updated: July 8, 2026

At Zeylona Travels (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or book our travel services.

By using our website or booking with Zeylona Travels, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Nationality
  • Passport information (when required for bookings)
  • Date of birth (if required)
  • Email address
  • Phone number
  • Emergency contact details
  • Hotel preferences
  • Dietary requirements
  • Medical information that you voluntarily provide for your safety during travel

Booking Information

  • Arrival and departure dates
  • Flight details
  • Tour itinerary
  • Accommodation preferences
  • Special requests

Payment Information

Payments are processed through secure third-party payment providers.

Zeylona Travels does not store your full credit or debit card details.

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings
  • Arrange transportation, hotels, and activities
  • Contact you regarding your booking
  • Respond to inquiries
  • Provide customer support
  • Improve our services
  • Prevent fraud and unauthorized transactions
  • Meet legal and regulatory requirements

We only collect information that is necessary to provide our services.

3. Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

  • Hotels
  • Transport providers
  • Tour guides
  • Safari operators
  • Train ticket providers
  • Activity operators
  • Payment processors
  • Government or immigration authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we take appropriate precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your booking
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Understand visitor behavior
  • Analyze website traffic

You may disable cookies through your browser settings, although some website features may not function properly.

7. Marketing Communications

If you choose to subscribe to our newsletter or promotional updates, we may send information about:

  • Special offers
  • New tour packages
  • Travel promotions
  • Company updates

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent where processing is based on your consent
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms and social media pages.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not directed to children under the age of 18 without the involvement of a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to remove such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Zeylona Travels

Email: contact@zeylona.com

Phone: +94 77 111 6296

Website: www.zeylona.com

Sri Lanka

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