ZEYLONA TRAVELS

Terms & Conditions

Thank you for choosing Zeylona Travels. These Terms & Conditions apply to all bookings made with Zeylona Travels. By confirming a booking and making payment, you agree to the following terms.

1. Booking Confirmation

A booking is confirmed only after:

  • We receive the required deposit or full payment.

  • You receive written confirmation from Zeylona Travels via email or WhatsApp.

Until confirmation is issued, all quotations and itineraries are subject to availability.

Customers are responsible for providing accurate information, including:

  • Full passport names

  • Nationality

  • Arrival and departure details

  • Contact information

  • Special requests

  • Medical conditions or dietary requirements

Incorrect information may result in additional costs or booking changes.

2. Payments

Deposit

A deposit is required to confirm your booking.

The required amount depends on the type of tour and will be clearly mentioned in your quotation.

Final Payment

The remaining balance must be paid before the tour begins unless another payment arrangement has been agreed in writing.

For last-minute bookings, full payment may be required immediately.

Payment Methods

We accept:

  • Bank Transfer

  • Credit/Debit Cards

  • Wise

  • Other approved payment methods

Any bank charges or payment processing fees are the responsibility of the customer unless otherwise agreed.

3. Prices

All quotations are based on the itinerary provided at the time of booking.

Prices may change before booking confirmation due to:

  • Hotel availability

  • Exchange rate fluctuations

  • Government taxes

  • Fuel price changes

  • Supplier price adjustments

Once your booking is confirmed, your agreed tour price will not change unless you request modifications.

4. Changes Requested by the Customer

If you wish to change your itinerary after confirmation (including travel dates, hotels, activities, or number of travelers), we will do our best to accommodate your request.

Changes are subject to availability and may result in additional charges.

5. Cancellation Policy

Cancellation charges apply based on the date we receive your written cancellation request.

Transportation-only bookings

  • More than 14 days before arrival: Full refund (excluding payment processing fees)

  • 7–14 days before arrival: 50% cancellation charge

  • Less than 7 days before arrival: No refund

Packages including hotels or third-party services

Cancellation charges depend on the cancellation policies of hotels, activity providers, train tickets, safari operators, or other suppliers.

Any non-refundable charges imposed by third-party suppliers will be deducted from your refund.

Refunds, where applicable, will normally be processed within 14 business days.

6. Cancellation by Zeylona Travels

In rare situations, we may need to cancel or modify a tour due to circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Road closures

  • Government restrictions

  • Civil unrest

  • Safety concerns

Where possible, we will offer:

  • An alternative itinerary

  • A different travel date

  • A refund for services that cannot be provided

We are not responsible for costs relating to flights, visas, accommodation booked independently, or other personal expenses.

7. Accommodation

Hotel rooms are subject to availability at the time of booking.

If a confirmed hotel becomes unavailable due to circumstances beyond our control, we reserve the right to provide accommodation of a similar standard.

Hotel check-in and check-out times are determined by each property’s policy.

8. Transportation

Our drivers operate according to Sri Lankan road regulations and safety standards.

Daily driving hours may be adjusted to ensure safe travel.

Unexpected delays caused by traffic, weather, road conditions, festivals, or local events are beyond our control.

9. Activities

Activities such as safaris, whale watching, train journeys, hiking, boat tours, and other experiences depend on:

  • Weather

  • Government regulations

  • Wildlife conditions

  • Operational availability

Zeylona Travels cannot guarantee wildlife sightings or uninterrupted operation of every activity.

No refunds will be provided for circumstances beyond our control where the activity operates as scheduled.

10. Travel Documents

Customers are responsible for ensuring they possess:

  • A valid passport

  • Any required visa

  • Required travel documents

  • Any vaccinations or health requirements

Passport validity requirements are determined by the destination country’s immigration authorities.

11. Travel Insurance

We strongly recommend comprehensive travel insurance covering:

  • Medical expenses

  • Emergency evacuation

  • Trip cancellation

  • Trip interruption

  • Personal belongings

  • Personal liability

Zeylona Travels is not responsible for losses that could have been covered by travel insurance.

12. Health & Safety

Guests must inform us before travel of any:

  • Medical conditions

  • Mobility limitations

  • Food allergies

  • Pregnancy

  • Other conditions that may affect the tour

Guests are expected to follow the instructions of drivers, guides, activity providers, and local authorities throughout the tour.

13. Customer Responsibilities

Customers are responsible for:

  • Respecting local laws and customs

  • Dressing appropriately when visiting religious sites

  • Looking after personal belongings

  • Arriving on time for scheduled departures

  • Treating our staff, drivers, and partners respectfully

Any damage caused to vehicles, hotels, or property by the customer will be their responsibility.

14. Limitation of Liability

Zeylona Travels works with independent hotels, transport providers, guides, attractions, and activity operators.

While we carefully select our partners, we cannot accept responsibility for losses, delays, injuries, accidents, or damages caused by third-party providers.

Our maximum liability is limited to the amount paid directly to Zeylona Travels for the affected service.

15. Force Majeure

Zeylona Travels shall not be liable for failure to provide services due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Landslides

  • Pandemics

  • War

  • Terrorism

  • Government actions

  • Civil disturbances

  • Airport closures

  • Flight disruptions

  • Extreme weather

16. Photography

During the tour, photographs or videos may occasionally be taken for promotional purposes.

If you do not wish to appear in any promotional material, please inform us before your tour begins.

17. Complaints

If you experience any issues during your trip, please notify Zeylona Travels immediately so we have the opportunity to resolve the matter.

Complaints submitted after the tour may limit our ability to investigate or provide a satisfactory resolution.

18. Governing Law

These Terms & Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes shall be subject to the exclusive jurisdiction of the Sri Lankan courts.

19. Acceptance

By making a booking with Zeylona Travels, you confirm that you have read, understood, and accepted these Terms & Conditions.

These Terms apply to all quotations, invoices, bookings, and travel services provided by Zeylona Travels.

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